1. Overview
This Privacy Policy explains how Ideatosystem ("we," "our," or "us") collects, uses, and shares information when you use our website, applications, and services (the "Service"). By using Ideatosystem, you agree to the practices described below.
2. Information We Collect
We collect information you provide directly and information generated by your use of the Service, including:
- Account Data such as name, email address, and authentication details.
- Usage Data such as feature interactions, session activity, and performance metrics.
- Technical Data such as IP address, device type, browser, and operating system.
- Billing Data if you subscribe to a paid plan (we receive limited billing metadata from processors).
- Support Data such as messages you send to support.
3. How We Use Information
We use your information to operate, improve, and secure Ideatosystem, including to:
- Provide access to the Service and generate diagrams and documentation.
- Maintain reliability, performance, and security.
- Personalize your experience and improve product features.
- Process subscriptions, invoices, and account updates.
- Respond to support requests and communicate product updates.
4. How We Share Information
We share information only as needed to operate the Service, including with:
- Service providers for hosting, analytics, and support tools.
- Payment processors to handle subscriptions and transactions.
- Legal or safety requests if required to comply with law or protect users.
- Business transfers in the event of a merger, acquisition, or asset sale.
5. Data Retention
We retain information as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated content, subject to legal and operational requirements.
6. Security
We take the security of your data seriously and implement security measures:
- Encryption at Rest - Sensitive user data including ideas, system designs, and chat messages are encrypted using AES-256-GCM encryption before storage.
- Encryption in Transit - All data transmitted between your browser and our servers is protected using TLS encryption.
- Secure Infrastructure - We use cloud infrastructure with standard security practices.
- Access Controls - Access controls help ensure only authorized systems can access your data.
While no method of transmission or storage is completely secure, we are committed to protecting your intellectual property and personal information.
7. Your Choices
You control your information and can manage it through your account settings. You may:
- Access or update account details.
- Request deletion of your account and content.
- Opt out of non-essential product emails.
8. Contact Us
If you have questions about this Privacy Policy, please contact our support team.